My Planned Care

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.

Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.

Track A Referral

If you would like to track a Choose and Book referral please contact The Devon Referral Support Services Helpdesk on 01626 883888.

If you would like to track an ultrasound referral, please contact the Peninsula Ultrasound Service on 01872 555755.



NHS Waiting Times

Please click here to find out more information regarding waiting times on the NHS after a referral has been sent. 

Self Referrals

For more Information CLICK HERE

Request a Referral

If you feel you may need a new referral or a re-referral, the process can be started via using out Contact Us Online Service. 

A doctor will usually have to see you before the referral gets done but any further tests can be arranged if necessary  to streamline the process prior to your appointment.

Sometimes people think they need a referral but don't meet the criteria and a GP can give appropriate advice.

Please click on below link to fill out online form. 



Private Referrals

Certain services are not available on the NHS and private service providers are listed below:



  • SENTINEL Private Healthcare
  • Offering a local choice for quick, safe and affordable treatment
  • Seen in 2 weeks, self refer, specialist local doctors, simple booking process and competitively priced
  • Telephone: 0333 332 2105



  • Address: The Ear Cabin, Transit Way, Plymouth, PL5 3TW
  • £15 for first appointment including ear examination, ear care advice, haering and balance advice
  • £20 per ear that needs clearing
  • Telephone: 07853 920549 or book online via

Patient advice and messages for elective care waiting lists

If you would like to be seen elsewhere or have been waiting a long time to be seen or for treatment please contact DRSS on 01626 883888 or email: to discuss your options.

The NHS Constitution gives most people living in England the right to choose where to receive treatment. You have the right to choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant. So if your GP recommends that you see a specialist, you can choose where and when to see them.

Please note DRSS are unable to give exact guidance on how long you will wait to be seen for an appointment.

Please do not contact the hospital or your GP to check where you are on the list as they will not to be able to provide you with this information. The only exception to this is if you feel your condition is worsening prior to their hospital clinic appointment or procedure. In this instance, contact your GP. 

For more information about local waiting times, managing pain and mental health support, please visit